Orbit Skates — Castro Valley

Orbit Skates was building out a brand-new location with an opening date that wouldn’t move — and nothing in the space yet: no network, no sound, no phones, no cameras.

The store needed music that covered an open sales floor, skate rooms and a break room without blasting the register; announcements that reached every corner without a separate PA system to buy and maintain; one published phone number that staff could answer from anywhere in the store; and camera coverage visible enough to deter and clear enough to review. Normally that’s four vendors and four systems that don’t talk to each other.

On top of it, the store’s phone carrier changed mid-project — voice service had to move from one provider’s analog lines to another’s fiber without stranding any of the equipment already configured.

Wiztec delivered the entire store as one integrated project, network first. Enterprise UniFi routing and switching form the backbone, with ceiling Wi-Fi access points over the open floor, AT&T fiber with automatic failover to a second circuit, and an isolated guest network that gives customers internet without touching the store’s phones, audio, cameras or point-of-sale.

Ten commercial 70-volt pendant speakers hang across seven independently tuned audio zones, driven by a networked LEA Professional amplifier enrolled in cloud monitoring — each zone calibrated on site so the music is even everywhere and conversational at the counter.

Paging rides the same network: staff key a push-to-talk microphone at the counter, press a one-touch key on a desk phone, or dial a paging extension, and the announcement automatically lowers the music, plays through every ceiling speaker, and restores the music when it ends.

Eleven Yealink smart desk phones run on AT&T Office@Hand cloud voice, with the published number ringing four answering stations simultaneously and every phone doubling as a one-touch intercom by location name. Dome and bullet cameras cover the entrance, sales floor and displays, with live camera views on monitors above the floor and at the counter.

The store opened on schedule with every system live. One number rings four stations and no call goes unanswered silently — missed calls land in the store’s inbox as audio recordings. Any staff member pages the whole building from wherever they stand, and the music comes right back when they’re done.

Customers see cameras and their own live image the moment they walk in. Staff adjust zone volume from a phone instead of a rack, and Wiztec monitors the amplifier, network and phone registration remotely — most issues are corrected before the store notices. When the carrier switched mid-project, the cutover happened without a day of downtime, because the paging and intercom layers were built carrier-independent from the start.